Delivery Policy
 
 
 
Service providers 

Minelab's delivery services are carried out directly or through contracted third parties, with delivery services in all states in India. 

Delivery times

During the progress of the purchase made, Minelab will communicate to the Customer an estimated time for delivery of the purchased product through the Minelab website.

For this estimate, Minelab will analyse the product, quantity, available stock and the distance between its distribution centre and the delivery address informed by the Customer. 

Deliveries are most often made within the established deadline, however, they are subject to possible delays due to a wrong, non-existent or incomplete delivery address, weather conditions, airport traffic, festive dates, road conditions and other reasons. of force majeure.

In the event of any force majeure, Minelab will keep the customer updated regarding the cause of the delay so that delivery can be carried out in the shortest possible time.

Order tracking

After placing the order, the customer will be able to track the delivery status of their purchase through the Minelab website, in the “My orders” tab. 

Shipping cost 

The shipping cost will be automatically calculated by the website, simply select the product and enter the zip code in the requested field, the system will calculate the value, which may vary due to the quantity of products, weight, volume, as well as the distance between the centre distribution and delivery location defined by the customer.

At its sole discretion, MINELAB may make special shipping categories, promotions or free shipping available on its Website, specific to some products and to some locations, permanently or temporarily. In this case, it is possible that each category offers different prices and delivery times, and it is up to the Customer to choose the category that meets their expectations.

Delivery changes

After completing the order, it is not possible to change delivery method, quantity, location, request advance payment or priority. If you have provided the wrong address, please contact customer service and request to cancel the purchase. 

Delivery criteria

Delivery of products purchased through the Minelab website will be carried out in the original packaging.

Delivery providers are not authorized to install, assemble, disassemble, connect, test or carry out any type of handling of the delivered products.