Lorem Ipum

Service providers 

Minelab's delivery services are carried out directly or through contracted third parties, with delivery services in all states in India. 

Delivery times

During the progress of the purchase made, Minelab will communicate to the Customer an estimated time for delivery of the purchased product through the Minelab website.

For this estimate, Minelab will analyse the product, quantity, available stock and the distance between its distribution centre and the delivery address informed by the Customer. 

Deliveries are most often made within the established deadline, however, they are subject to possible delays due to a wrong, non-existent or incomplete delivery address, weather conditions, airport traffic, festive dates, road conditions and other reasons. of force majeure.

In the event of any force majeure, Minelab will keep the customer updated regarding the cause of the delay so that delivery can be carried out in the shortest possible time.

Order tracking

After placing the order, the customer will be able to track the delivery status of their purchase through the Minelab website, in the “My orders” tab. 

Shipping cost 

The shipping cost will be automatically calculated by the website, simply select the product and enter the zip code in the requested field, the system will calculate the value, which may vary due to the quantity of products, weight, volume, as well as the distance between the centre distribution and delivery location defined by the customer.

At its sole discretion, MINELAB may make special shipping categories, promotions or free shipping available on its Website, specific to some products and to some locations, permanently or temporarily. In this case, it is possible that each category offers different prices and delivery times, and it is up to the Customer to choose the category that meets their expectations.

Delivery changes

After completing the order, it is not possible to change delivery method, quantity, location, request advance payment or priority. If you have provided the wrong address, please contact customer service and request to cancel the purchase. 

Delivery criteria

Delivery of products purchased through the Minelab website will be carried out in the original packaging.

Delivery providers are not authorized to install, assemble, disassemble, connect, test or carry out any type of handling of the delivered products.

Minelab India will only accepts returns, cancellations or exchanges of products purchased on Minelab.in if:

The product is defective, deficient or spurious; 

The product is not of the characteristics or features as advertised or as agreed to; or

The product is not delivered as per the agreed delivery schedule except for the situations where late delivery was due to force majeure.

minelab.com.in processes your payment through secured Payment Aggregator CCavenue provided by Pine Labs Private Limited. 

You can make secured payment via Credit Card, Debit Card and UPI. 

Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

In case of any refunds, the same will be processed within 5-7 working days depending upon the bank the payment was made from.

In case of any refunds, the same will be processed within 5-7 working days depending upon the bank the payment was made from. 

PRIVACY POLICY 

Policy Statement 
 

The privacy of your personal information is afforded the highest level of importance by Minelab India Private Limited (Minelab). 

Throughout this document, “we”, “us”, “our”, “ours”, refers to Minelab. Wherever we have said “you” or “your”, this means YOU.

This Privacy Policy and treatment of personal information is in compliance with Section 43A of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)

Minelab India Private Limited (CIN: U29308DL2021FTC388256) with registered office at C-23 Gulmohar Park, New Delhi, 110049, India and Firangi Bazaar Retail Concept Private Limited (Corp No: U52609DL2020PTC372442) with registered address at 4th Floor, A-406, Tower A Spazedge Sector 47, Gurugram, Haryana, 122002, shall be the data collecting agencies for any information collected pursuant to the e-commerce services offered through the Website.

Minelab is and at all times guided by the below underlying principles:

•     Using personal data lawfully, fairly, correctly and in a transparent manner.

•     Collecting no more personal data than necessary, and only for a lawful purpose.

•     Retaining no more data than necessary or for a longer period than needed.

•     Protecting personal data with appropriate security measures.

This Privacy Policy sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information. This Privacy Policy should be read together with our terms of use, and any location specific legal notice.  In the event of any inconsistency, the legislative requirements will override the provisions of this document.

If you do not agree with any part of this Privacy Policy, we recommend that you do not provide your personal information to us.  If you do not provide us with your personal information, or if you withdraw any consent we are required by applicable law to have in order to process the personal information you have given us, this may affect our ability to provide services to you or negatively impact the services we can provide to you. 

What kinds of personal information do we collect? 

In this Policy, personal information means any information about an identified individual or an individual who is reasonably identifiable or as otherwise defined by applicable data protection law.  It does not include information that is de-identified (anonymous data).

We collect personal information about customers and potential customers. 

The kinds of personal information that we collect and hold include: 

•       your contact information, including postal and residential addresses, telephone and, and email addresses; 

•       details of the make and model of any product you purchase from us;  

•       data relating to your activity on our websites via tracking technologies such as cookies; and

•       details of any survey responses you provide. 

How do we collect and hold personal information? 

We will only collect personal information where it is reasonably necessary to do so for the conduct of our business. Any collection of personal information by us will be fair and lawful and will not be intrusive.   

Exchange of personal data or information like payments related data (credit card or debit card or other payment instrument details) between you and the website happens over a Secure Sockets Layer (SSL) that is encrypted and enables secured communication channels.

We will collect personal information about you in the following ways:  

•       if you provide your information by telephone, post, email or facsimile, or in person (such as at industry events and Trade Shows); 

•       if you contact us via email or submit your information through one of our websites; 

•       if you purchase products from us, or require us to provide services to you; and/or

•       if you enter a competition run by us or on our behalf by a third party service provider. 

If it is reasonable and practical to do so, we will collect personal information about you only from you.  In the course of operating our business, we may collect personal information about you that is publicly available or from third parties (such as online search tools, publicly available registers and from our suppliers, advertisers, mailing lists, recruitment agencies, contractors and business partners).  We will do this where we cannot contact you and need to update your contact details, or where we need information about individuals from third parties to help us provide our services to customers. The information collected shall be used only for the purpose for which it has been collected.

You are permitted to review any information collected by us and ensure that any such information which is found to be inaccurate or deficient shall be corrected or amended as feasible.

When we collect personal information from you, we will take reasonable steps to notify you or ensure you are aware of: 

•       that we have collected your personal information, and whether that collection is required or authorised by law; 

•       the purposes of collection; 

•       the consequences if personal information is not collected (such as if this will affect our ability to provide products or services to you); 

•       our usual disclosures of personal information of the kind collected; 

•       information about this Privacy Policy; 

•       whether we are likely to disclose personal information to overseas recipients, and if practicable, the relevant countries in which they are located; and

•       any other information we are required by law to provide to you. 

Some of the above information is included in this Privacy Policy. 

How do we hold personal information? 

We will hold personal information as either physical records, records on our servers, and in some cases, records on third party servers, which may be located overseas.  

We take active steps to hold all hard copy and electronic records of personal information in a secure manner to ensure that they are protected from misuse, interference and loss, and unauthorised access, modification or disclosure.   

We have procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.  

Purposes for which we collect, hold, use and disclose personal information 
 

In general, members Minelab will collect, hold, use and disclose personal information for the purposes of providing or offering goods and services to you.   

By providing us with your personal information, you consent to us using and disclosing your personal information for the following purposes: 

•       providing goods and services to you;

•       providing you with news and information about our products and services;

•       sending you marketing and promotional material that we believe you may be interested in, either from any of our related entities or a third party business which we consider may be of interest to you;

•       personalising your experience with our products and services, for example, via connectivity with social media services;

•       conducting competitions or promotions on behalf of us and selected third parties;

•       allowing us to run our business and perform administrative and operational tasks; and

•       disclosing that information to third parties (such as our agents, contractors and suppliers) to undertake the above purposes on our behalf. 

You may opt out of receiving marketing and promotional material from the Minelab at any time by contacting the Minelab Privacy / Grievance Officer.

There may be circumstances in which we are authorised or required by law to use or disclose your personal information.  

We may disclose personal information between members of Minelab Electronics Pty Ltd (ACN 008208446) and its controlled subsidiaries. This enables us to have a complete understanding of you and your needs in connection with the product or services we are providing you.  We may also disclose personal information to third parties such as our suppliers, organisations that provide us with marketing, technical and support services, or our professional advisors, where permitted.

How can you access your personal information? 

You have a right to request access to your personal information and to request its correction if it is out of date or incorrect. 

You may request access or correction at any time by sending a written request to our Privacy Officer / Grievance Officer.  In the event of any change in the data protection in India, you hereby expressly consent to our continued use, storage, collection and disclosure of your Information including Personal Information as permitted under such applicable law. We may contact you for obtaining additional consents and approvals as required under the amended law and your compliance with such requests will be required. Opting not to furnish us with such additional consents and approvals may discontinue your access to our services. 

You do not need to provide a reason for your request for access to your personal information. We will not charge you to correct your personal information that we hold in our records. 

We will respond to all requests for access to or correction of personal information within a reasonable time.  

Please note there may be circumstances in which we are not able to provide you with access to your information, such as where the requested access will have an unreasonable impact upon the privacy of others or where we are required by law to withhold the information.  If we are unable to provide you with access to your information, or make the amendments which you have requested, we will provide you with reasons for this decision. 

Transfer of information outside India: Your data may be transferred to countries outside India which offer adequate protection according to data protection laws applicable in India and you understand and provide your consent to such transfer.

How long do we retain your personal information? We retain your personal information for as long as necessary to provide our services and products that you have requested, to comply with our legal obligations, resolve disputes, and enforcing our rights and policies. However, such retention shall only be done until the storage is essential to provide you with the products/services and your consent is operative.  

Specific to India, the information to be collected pursuant to the e-commerce services offered through this website will be retained by Minelab having its registered office at C-23 Gulmohar Park, New Delhi, 110049, India.

Your additional rights and choices: In addition,

erasure: You can ask us to erase your personal information without undue delay in certain circumstances such as if you withdraw your consent and we otherwise have no legal reason to retain it. 
restrictions of processing: You can object to, and ask us to restrict, our processing of your personal information in certain circumstances, such as while we verify your assertion the information is inaccurate or if we are processing your information for our legitimate interests or for direct marketing purposes (we may be legally entitled to refuse that request); 
data portability: You can, in some circumstances such as where we are processing your information with your consent, receive some personal information you have given us in a structured, commonly used and machine-readable format and/or ask us to transmit it to someone else if technically possible feasible;
right to object: You can withdraw your consent (but we may be able to continue processing without your consent if there is another legitimate reason to do so); and
right to complain: You can lodge a complaint with the data protection authority in the relevant European member state or the United Kingdom’s ICO, as appropriate, if you think that any of your rights have been infringed by us.
If we refuse any request you make in relation to your personal information rights, we will write to you to explain why and how you can make a complaint about our decision.

Cross Border Disclosures of Information 
 

We may disclose your personal information to overseas recipients in the following circumstances: 

•       to our vendors and/or service providers who provide services to us (including direct marketing services), where such information may be processed and/or stored by our vendors and/or service providers on servers located in the United States of America; and

•       any courts, tribunals and regulatory authorities that are based overseas, where disclosure is required by law.

If you do not want us to disclose your information to overseas recipients, please let us know. 

General 
 

Where practicable, we are required to provide the option for you to deal with us anonymously or under a pseudonym.  This option will not be available where we are required or authorised by law to deal with individuals who have identified themselves, or if we need to verify your identity in order to provide products or services to you.   

We endeavour to commit to protect your personal information by taking reasonable steps and procedural safeguards that are appropriate to protect Your Information from unauthorised access, misuse, modification or disclosure.  We work to protect the security of your personal information during transmission by using safety protocols. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.

This document reflects our Privacy Policy as at 21st February 2024.  We may amend our Privacy Policy at any time by posting an updated Privacy Policy on our website.  The date of this Privacy Policy will inform you as to whether there have been updates since your last visit to our website. 

How to submit a query or complaint
 

If you have any queries or believe that we may have failed to comply with this policy, you may direct your complaint to our Privacy Officer / Grievance Officer.  

In case of any complaints or concerns on Privacy related issues you can always approach our, Anoop Singh at anoop.singh@minelabglobal.com. We take all complaints seriously and will respond to your complaint within thirty (30) days from the date of receipt of the complaint. 

Privacy Officer / Grievance Officer
 

Anoop Singh

Minelab India Private Limited

C-23 Gulmohar Park, New Delhi, 110049, India.

anoop.singh@minelabglobal.com 

Lorem Ipsum